Cashback is not guaranteed. It depends on the store tracking your order and paying a commission for it. We will always tell you plainly where your cashback stands.
1. How cashback works
Brivanta earns a referral commission when you buy at a partner store through a Brivanta link. We share part of that commission with you as cashback, at the rate shown on the offer when you shop.
2. Eligibility
An order is eligible when all of the following are true:
- You are 18 or older and shopping from India.
- You clicked a Brivanta offer link immediately before ordering and completed the order in the same visit.
- The products, categories, payment method and any coupon used are allowed by the offer terms.
- No other coupon, cashback or rewards website was visited between our link and your order.
- The order is for personal use, and is not cancelled, returned or exchanged.
- The store tracks the order and approves the commission.
3. How cashback is calculated
- A percentage rate applies to the order value on which the store pays commission. Stores normally exclude taxes, delivery charges, convenience fees, gift wrapping, and amounts paid with gift cards, wallet balance or store credits.
- A fixed-amount rate (for example, a flat rupee amount) applies once per eligible order unless the offer says otherwise.
- “Up to” rates mean different products or categories earn different rates. The offer terms explain which rate applies to what.
- If you return or cancel part of an order, cashback is recalculated on the part you keep.
4. Tracking & claims
The store (or its affiliate network) records orders that come from Brivanta links and reports them to us. To make sure your cashback reaches you, send us a claim after ordering with:
- store name, order ID, order date and order value; and
- the email address you want updates on.
Use the claim form or email support@brivanta.in. Please send your claim as soon as possible after ordering, and before the confirmation period shown on the offer ends. One order can be claimed once, by one person.
5. Transaction statuses
| Status | What it means | Can I withdraw? |
|---|---|---|
| Claim received | We have your details and are matching them with the store's report. | No |
| Pending | The store reported the order and is waiting for its return and cancellation window to close. | No |
| Confirmed | The store approved the order. The cashback is added to your confirmed balance. | Yes, once your balance reaches ₹250 |
| Declined | The store did not approve the order. We share the reason the store gives. | No |
| Paid | The cashback has been sent to your UPI ID or bank account. | Already paid |
The time taken to move from Pending to Confirmed is set by each store. The expected confirmation period is shown on the offer. Some stores take longer than expected; we follow up with them, but we cannot confirm cashback before they do.
6. Why cashback may be declined
- The order was cancelled, returned, exchanged or not delivered.
- The store did not record the visit (for example because cookies were blocked, or another site's link was used after ours).
- A coupon, product, category or payment method outside the offer terms was used.
- The order was placed in the store's app when the offer applies only to the website, or the reverse.
- The order appears fraudulent, duplicated, or for resale or bulk purchasing.
If you think a decision is wrong, reply to our email or contact us with your order details. We will ask the store to re-check. The store's final decision applies.
7. Missing cashback
If your order is not showing after the store would normally report it, send a missing cashback request with your order confirmation details. We raise it with the store or its affiliate network. Not every store accepts missing-cashback requests, and a store may decline them; we will tell you the outcome either way.
8. Withdrawal
- Minimum withdrawal: ₹250 of confirmed cashback.
- Payout methods: UPI, or bank transfer to an Indian bank account in your own name.
- Send a withdrawal request from the email address linked to your claims.
- We may confirm payout details with you by email before sending. Once sent, we email you the payment reference and mark the cashback as Paid.
- Brivanta will never ask for your UPI PIN, card number, password or OTP.
9. Reversals and corrections
If a store reverses a commission after we have marked cashback as Confirmed or Paid — for example because of a late return — we will tell you and may deduct the amount from future cashback. If an amount was paid to you in error, we may ask you to return it.
10. Contact
Questions about cashback? Email support@brivanta.in. See also our Terms & Conditions and Refund & Cancellation Policy.